Frequently Asked Questions
How can I contact an author?
Please know that you can contact authors via these means, but a response will depend on the author's schedule and availability. Thank you for understanding. Harvest House has a policy of not releasing the address or phone numbers of authors unless they are public ministry contacts. You can reach an author these three ways:
1. Check the page of the specific author you wish to reach on this site. If the author has a web site, you will find the link here.
2. Submit comments using our form.
We will forward your email.
3. Use postal mail and we will forward your letter:
Author Name
C/O Harvest House Publisher
990 Owen Loop North
Eugene, OR 97402
How can I find out if a book is still in print?
If a book is listed on this web site, it should be in print.
How do I request copyright permission to excerpt a product for copying, printing or web site purposes?
Please submit requests to the Permissions Dept and allow up to 10 business days for a reply.
If you would prefer contacting someone directly, please call 541.343.0123 and ask for the permissions department.
Does Harvest House Publishers accept manuscript submissions?
Harvest House no longer accepts or reviews any unsolicited queries, proposals, or manuscripts. For more information, see our Manuscript Submissions page.
Does Harvest House Publishers accept art submissions?
Harvest House does not accept unsolicited art submissions.
How do I find out about employment opportunities with HH?
For current Employment Opportunities, see our employment page.
What do I do if I find a text error in a book?
If you find a mistake in one of our books, please submit your helpful concerns to: Book Corrections.
Who do I contact with web site suggestions or questions?
We're happy you'd take the time to give us your feedback. Please email comments to webmaster@harvesthousepublishers.com.
Trade Partners: How to Purchase
How do I know who my sales contact is?
For a complete list of contact numbers and email addresses, please go to this List of Sales Reps and Distributors.
Where can I purchase books internationally?
For a list of our international distributors, please see below:
CANADA
Foundation Distributing, Inc.
9 Cobbledick St.
Orono, ON L0B 1M0
TEL: 905-983-1188
FAX: 905-983-1190
Email: orders@fdi.ca
http://weborder.fdi.ca
AUSTRALIA
Word Australia
11-13 Moncrief Road
Nunawading, Victoria 3131
Australia
TEL: 61-3-9894-4900
FAX: 613-9894-3099
www.word.com.au
SOUTH AFRICA
Christian Art Distributors
20 Smuts Avenue
P.O. Box 1599
Vereeniging 1930
Republic of South Africa
TOLL FREE TEL:
0800003399
TOLL FREE FAX:
0800111603
EMAIL: sales@cum.co.za
SINGAPORE
Campus Crusade Asia Ltd.
72 Bendemeer RD #04-02
Hiap Huat House
Singapore, 339941
TEL: 011 65 222 3640
FAX: 011 65 220 8287
GREAT BRITAIN
Trust Media Distribution
P.O. Box 300
Kingstown Broadway
Carlisle, Cumbria CA30 QS
England
TEL: 011 44 228 512 512
FAX: 011 44 228 512 785
www.TMDistribution.co.uk
NEW ZEALAND
Omega Distribution, Ltd.
P.O. Box 107-025
10 Andrew Baxter Drive
Airport Oaks
Mangere, Auckland
TEL: 011 64 9 257 0081
FAX: 011 64 9 257 0082
Trade Partners: Accounts and Order Status
How do I set up an account?
Please download this, Account Application Form. (PDF 152 KB) When you have completed the application, please fax to 541.342.6410.
If you have questions about your application or it's processing, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 8AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please submit questions to New Accounts.
How do I find out if my order shipped?
How do I find out the status of my account?
A customer service associate is available to answer these questions by calling:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 8AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please submit questions to Customer Service.
Trade Partners: Returns
What is Harvest House's returns policy?
For details about our returns policy, please download our complete Returns Policy. (PDF)
Please submit questions to the Returns Dept.
Trade Partners: Customer Service
Whom do I contact for customer service items?
A customer service associate is available to help you at:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 8AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please know that all claims must be submitted within 180 days from the invoice date.
Please submit questions to Customer Service.
Where do I mail my payments?
Harvest House Publishers
990 Owen Loop North
Eugene, OR 97402
This address is also listed on your invoice and statement.
Where do I get policy information?
To obtain policy information or further help, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 8AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please know that all claims must be submitted within 180 days from the invoice date.
Please submit questions to Customer Service.
Trade Partners: Defective Books or Corrections
What do I do if I receive a defective book?
For defective book inquiries, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 8AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please know that all claims must be submitted within 180 days from the invoice date.
Please direct email questions to Customer Service.
What do I do if I find a text error in a book?
If you find a mistake in one of our books, please submit your helpful concerns to: Book Corrections.
Trade Partners: Advertising and Promotions
What are your promotional assistance (co-op) policies?
To obtain our promotional assistance policies, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 7AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please submit questions to Promotion Assistance.
Whom do I contact when I have advertising and promotional assistance (co-op) questions?
For requests under $1,000 please refer to our promotional assistance policy or call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between 7AM and 5PM PST, Monday through Friday. For personal customer service, please choose #5 on the menu.
Please submit questions to Promotion Assistance.
For requests over $1,000, please submit a detailed request to Promotion Request.
Promotional Assistance Special Offer I
Harvest House has designated a total combined additional amount of $50,000.00 for promotional assistance for the period beginning March 1, 2013 and ending December 31, 2011 or when depleted, whichever occurs first. These funds are available on a “first come, first served” basis and will be for consumer promotions that start no earlier than September 1, 2013 and will be completed by December 31, 2013. Qualified accounts may request a portion of these funds on the following basis:
- That the account is compliant with the Harvest House Publishers standard Promotional Assistance Policy. For a copy of our Promotional Assistance Policy, please contact promorequest@harvesthousepublishers.com.
- The amount of additional PA credited to any single account shall not exceed 15% of the total combined additional PA fund designated above.
- That the title and promotion selected by an account for these funds have prior approval and promote the title listed within this offer.
- To take advantage of these promotional funds, please send your request in an email to promorequest@harvesthousepublishers.com.
Titles Include:
Prayer Warrior (ISBN 978-0-7369-5366-5)
Promotional Assistance Special Offer II
Harvest House has designated a total combined additional amount of $50,000.00 for promotional assistance for the period beginning March 1, 2013 and ending December 31, 2013 or when depleted, whichever occurs first. These funds are available on a “first come, first served” basis and will be for consumer promotions that start no earlier than August 1, 2013 and will be completed by December 31, 2013. Qualified accounts may request a portion of these funds on the following basis:
- That the account is compliant with the Harvest House Publishers standard Promotional Assistance Policy. For a copy of our Promotional Assistance Policy, please contact promorequest@harvesthousepublishers.com.
- The amount of additional PA credited to any single account shall not exceed 15% of the total combined additional PA fund designated above.
- That the title and promotion selected by an account for these funds have prior approval and promote the title listed within this offer.
- To take advantage of these promotional funds, please send your request in an email to promorequest@harvesthousepublishers.com.
Titles Include:
A Travel Guide to Heaven for Kids (ISBN 978-0-7369-5509-6)
Promotional Assistance Special Offer III
Harvest House has designated a total combined additional amount of $50,000.00 for promotional assistance for the period beginning March 1, 2013 and ending December 31, 2013 or when depleted, whichever occurs first. These funds are available on a “first come, first served” basis and will be for consumer promotions that start no earlier than September 15, 2013 and will be completed by December 31, 2013. Qualified accounts may request a portion of these funds on the following basis:
- That the account is compliant with the Harvest House Publishers standard Promotional Assistance Policy. For a copy of our Promotional Assistance Policy, please contact promorequest@harvesthousepublishers.com.
- The amount of additional PA credited to any single account shall not exceed 15% of the total combined additional PA fund designated above.
- That the title and promotion selected by an account for these funds have prior approval and promote the title listed within this offer.
- To take advantage of these promotional funds, please send your request in an email to promorequest@harvesthousepublishers.com.
Titles Include:
Happy Women Live Longer (ISBN 978-0-7369-5675-8)
Trade Partners: Rights and Permissions
How do I request copyright permission to excerpt a product for copying, printing or web site purposes?
Please submit requests to the Permissions Dept and allow up to 10 business days for a reply.
If you would prefer contacting someone directly, please call 541.343.0123 and ask for the permissions department.
Trade Partners: ONIX for Books
ONIX for Books is an international XML standard that is used to convey detailed product information about books and other products to retailers and book sellers.
Harvest House can provide an ONIX feed to retailers who qualify and request the feed. Interested retailers should contact Harvest House Publishers at ONIX@harvesthousepublishers.com
To download an ONIX file of all our released titles, click here (XML file, 5.2MB)
