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Trade Partners FAQ
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How to Purchase
How do I know who my sales contact is?
Where can I purchase books internationally?
Accounts and Order Status
How do I set up an account?
How do I find out if my order shipped?
How do I find out the status of my account?
Returns
What is Harvest House's returns policy?
Customer Service
Whom do I contact for customer service
items?
Where do I mail my payments?
Where do I get policy information?
Defective Books or Corrections
What do I do if I receive a defective book?
What do I do if I find a text error in a book?
Advertising and Promotions
What are your promotional assistance (co-op)
policies?
Whom do I contact when I have advertising and promotional assistance
(co-op) questions?
Rights and Permissions
How do I request copyright permission to
excerpt a product for copying, printing or web site purposes?
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How To Purchase
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How do I know who my sales contact is?
For a complete list of contact numbers
and email addresses, please go to this List of Sales Reps and Distributors.
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Where can I purchase books internationally?
For a list of our international distributors,
please see this List of International Distributors.
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Accounts and Order Status
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How do I set up an account?
Please download this,
Account Application Form. (PDF 152 KB)
When you have completed the application, please fax to 541.342.6410.
If you have questions
about your application or it's processing, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service
associates are available to assist you between 7AM and 5PM PST,
Monday through Friday. For personal customer service, please choose
#5 on the menu.
Please submit
questions to New Accounts.
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How do I find out if my order shipped?
How do I find out the status of my account?
A customer service associate is available
to answer these questions by calling:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service
associates are available to assist you between 7AM and 5PM PST,
Monday through Friday. For personal customer service, please choose
#5 on the menu.
Please submit
questions to Customer Service.
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Returns
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What is Harvest House's returns policy?
For details about our returns policy, please download our complete
Returns Policy. (PDF)
Please submit questions to the Returns Dept.
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Customer Service |
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Whom do I contact for customer service items?
A customer service associate is available
to help you at:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service
associates are available to assist you between 7AM and 5PM PST,
Monday through Friday. For personal customer service, please choose
#5 on the menu.
Please know that
all claims must be submitted within 180 days from the invoice date.
Please submit
questions to Customer Service.
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Where do I mail my payments?
Harvest House Publishers
990 Owen Loop North
Eugene, OR 97402
This address is
also listed on your invoice and statement.
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Where do I get policy information?
To obtain policy information or further
help, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service
associates are available to assist you between 7AM and 5PM PST,
Monday through Friday. For personal customer service, please choose
#5 on the menu.
Please know that
all claims must be submitted within 180 days from the invoice date.
Please submit
questions to Customer Service.
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Defective Books or Corrections |
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What do I do if I receive a defective book?
For defective book inquiries, please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between
7AM and 5PM PST, Monday through Friday. For personal customer service,
please choose #5 on the menu.
Please know that all claims must be submitted within 180 days from
the invoice date.
Please direct email
questions to Customer Service.
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What do I do if I find a text error in a
book?
If you find a mistake in one of our books,
please submit your helpful concerns to:
Book Corrections.
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Advertising and Promotions |
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What are your promotional assistance (co-op)
policies?
To obtain our promotional assistance policies,
please call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service associates are available to assist you between
7AM and 5PM PST, Monday through Friday. For personal customer service,
please choose #5 on the menu.
Please submit questions to Promotion Assistance.
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Whom do I contact when I have advertising
and promotional assistance (co-op) questions?
For requests under $1,000 please refer
to our promotional assistance policy or call:
Gift Stores: 888.501.0160
All other accounts: 800.547.8979
Customer service
associates are available to assist you between 7AM and 5PM PST,
Monday through Friday. For personal customer service, please choose
#5 on the menu.
Please submit questions to Promotion Assistance.
For requests over
$1,000, please submit a detailed request to Promotion Request.
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Rights and Permissions |
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How do I request copyright permission to
excerpt a product for copying, printing or web site purposes?
Please submit requests to the Permissions Dept and allow up to 10 business days for a reply.
If you would prefer
contacting someone directly, please call 541.343.0123 and ask for
the permissions department.
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