Become a Reseller

Harvest House sales representatives serve accounts in all major markets. To assist you in contacting a sales representative for your account please select from the following options:

SPECIFIC INQUIRIES CONTACT

Christian Book Store Trade and Distributor Accounts

1-800-547-8979

Email a Trade Rep.

ABA & General Trade and Distributor Accounts

1-800-547-8979

Email a Trade Rep.

Gift Store Trade Accounts

1-888-501-0160

Email a Gift Rep.

International Distributor & Trade Accounts

1-541-343-0123

Email an Intl Rep.

Ministry Organization Accounts

1-800-547-8979

Email a Ministry Rep.

Church Accounts

1-800-547-8979

Email a Church Rep.

TRADE PARTNERS: FAQS

How To Purchase

How do I know who my sales contact is?
For a complete list of contact numbers and email addresses, please see the above list of Sales Reps and Distributors.

Where can I purchase books internationally?
For a list of our international distributors, please see below:

Canada
Word Alive Inc
119 De Baets Street
Winnipeg, MB. R2J 3R9
Toll Free Phone - 1800-665-1468
Toll Free Fax - 1-800-765-1960
Website - www.anchorwa.com
Email - orderdesk@wordalive.ca

Australia
Word Australia
11-13 Moncrief Road  /  Nunawading, Victoria 3131
TEL: 61 3 9894 4900
FAX: 61 3 9894-3099
www.word.com.au

Australia
Koorong
3Tyrone Place  /  Erskine Park, NSW 2759
TEL: 61 2 9857 4477
www.koorong.com.au


Australia
Care and Share (gift books) Customer Service
Unit 1/350 Edgar Street  /  Condell Park, NSW 2200
PO Box 442  /  Bankstown, NSW 1885
TEL: 61 2 9773 0348
FAX: 61 2 9773 0213
EMAIL: sales@careandshare.com.au 

South Africa
Christian Art Distributors
20 Smuts Avenue  /  Gauteng, Vereeniging 1930
TEL: 27 16 440 7000 
FAX: 27 16 422 0062 
EMAIL: sales@cum.co.za


Singapore
Cru Singapore 
18 Verdun Road  /  #02-01  /  Singapore 207280 
TEL: 65 6356 8336
FAX: 65 6356 6103
www.media.cru.org.sg


UK & Europe
Inter-Varsity Press 
Norton Street  /  Nottingham, NG7 3HR 
TEL: 44 115 978 1054 
FAX: 44 115 942 2694 
www.ivpbooks.com

UK & Europe
CLC International (UK) Wholesale
51 The Dean / Alresford / Hants. / England / S024 9BJ
TEL: 44 1962 732402
FAX: 44 1962 733141
www.clc.org.uk

New Zealand 
Soul Distributors 
P.O. Box 107-025  /  10 Andrew Baxter Drive  /  Airport Oaks  /  Mangere, Auckland 
TEL: 011 64 9 257 0081
FAX: 011 64 9 257 0082
www.souldistributors.co.nz

Caribbean Field Representative
Rollins Pilot, Inc.  /  Harley Rollins
3230 Seagraves Mill Rd.  /  Hull, GA 30646
TEL: 706-549-1502
FAX: 706-549-1546

Accounts and Order Status

How do I setup an account?
Please download this  Account Application Form. (PDF 152 KB) When you have completed the application, please fax to 541.342.6410.

If you have any questions about your application or it's processing, please call:
Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer Service Associates are available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu. 

How do I find out if my order shipped? How do I find out the status of my account?
A customer service associate is available to answer these questions by calling: 

Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer Service Associates are available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu. 

Returns

What is Harvest House's returns policy?
For details about our returns policy, please download our complete; Returns Policy . (PDF) 

Customer Service

Whom do I contact for customer service items?
A customer service associate is available to help you at 

Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer service associates area available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu.

Please know that all claims must be submitted within 180 days from the invoice date.

Where do I mail my payments?
Harvest House Publishers
PO BOX 26311  
Eugene, OR 97402-0465  

This address is also listed on your invoice and statement.

Where do I get policy information?
To obtain policy information or further help, please call:

Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer Service Associates are available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu. 

Please know that all claims must be submitted within 180 days from the invoice date.

Defective Books or Corrections

What do I do if I receive a defective book?
For defective book inquiries, please call: 

Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer Service Associates are available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu. 

Please know that all claims must be submitted within 180 days from the invoice date.

What do I do if I find a text error in a book?
If you find a mistake in one of our books, please submit your helpful concerns to:  BookCorrections@harvesthousepublishers.com.

Advertising and Promotions

What are your promotional assistance (co-op) policies?
To obtain our promotional assistance policies, please call: 

Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer Service Associates are available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu.

Whom do I contact when I have advertising and promotional assistance (co-op) questions?
For requests under $1,000 please refer to our promotional assistance policy or call:
Gift Stores: 888.501.0160
All other Accounts: 800.547.8979

Customer Service Associates are available to assist you between 8:00 am and 5:00 pm PST, Monday - Friday. For personal customer service, please choose #5 on the menu. 

For requests over $1,000, please submit a detailed request to Promotion Request.

Promotional Assistance Special Offers

None at this time, please check back.

Rights and Responsibilities

How do I request copyright permissions to excerpt a product for copying, printing or web site purposes?
Please submit requests to the Permissions Dept and allow up to 10 business days for a reply. If you would prefer contacting someone directly, please call (541) 343-0123 and ask for the permissions department.

ONIX for Books

ONIX for Books is an international XML standard that is used to convey detailed product information about books and other products to retailers and book sellers.

Harvest House can send an ONIX feed to retailers who qualify and request the feed. Interested retailers should contact Harvest House Publishers at ONIX@harvesthousepublishers.com.